DELIVERY POLICY
We offer door-to-door courier service via The Courier Guy and Aramex depending on size, weight and number of parcels.
We offer free shipping on general merchandise for orders over R2000, less than R2000 will incur a standard shipping fee, with exception to outlaying and rural areas. Please see below “Outlaying Areas” section regarding outlaying and rural areas.
Cots and compactums are excluded from free shipping and incur a standard furniture shipping fee.
We will always do our best to ensure that delivery happens as soon as possible. If we are unable to deliver the goods to you within the time periods specified below, we will contact you as soon as we become aware of any issues that will delay delivery to you.
Main Centres – Courier within Johannesburg and Pretoria takes 1-2 working days. Main city centres such as Durban, Cape Town, etc, between 3-4 working days.
Outlaying Areas – Most courier companies may only deliver to certain outlying and rural areas once or twice a week. Please expect delivery to take up to 10 working days. If a courier company can not be used, we will contact you to arrange an alternative delivery method. In the unlikely case that there is a surcharge by the courier company to deliver to the outlying/rural area, an additional delivery fee may apply, we will contact you should there be a surcharge.
Please Note: That orders placed on Fridays, weekends and public holidays will be processed the next full working day. EFT orders are only shipped once we have received confirmation from our bank of your payment. Please email proof of payment to info@littleslothco.co.za
All items will be delivered to your provided address directly. Deliveries are not done on weekends and public holidays and we only deliver within South Africa. Delivery times are not guaranteed, please ensure that you use a delivery address where someone will be available to accept and check the delivery.
Little Sloth Co assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. If you refuse delivery of the package, you will be charged for return shipping.
We will assist customers with filing a claim in the event of loss, theft or denial signature. However, we are not responsible for any lost or stolen merchandise.
As soon as your order is dispatched, you will be sent an email to confirm that your package has been dispatched. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection please contact the courier company directly to make the necessary arrangements.
Any delivery is subject to acts which is beyond the control of Little Sloth Co due to force majeure including (but not limited to) inability to secure labour, power, internet services, GSM network connectivity, materials or supplies, or by any act of God, war, civil disturbance, riot, state of emergency, strike, lockdown, lockout, or other labour disputes, fire, flood, drought or legislation.
Upon delivery of the product, before signing for the delivery, personally inspect the packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name on the waybill. As a precaution, please keep the receipt of the delivered product.
In the rare circumstance that your item has a defect or is missing from your order kindly notify us within 24 hours along with images as proof to info@littleslothco.co.za to resolve the issue as soon as possible.
GOODS DAMAGED DURING TRANSIT
Should your product be damaged during transit, kindly notify us immediately along with images as proof to info@littleslothco.co.za to resolve the issue as soon as possible.
RETURN POLICY
If you would like to return or exchange your order, you are welcome to do so within 7 days of the date of delivery. The guarantee is only valid for the original purchaser.
The product must be returned in its entirety and in the same condition as when it arrived; unopened, unassembled, unused and in saleable condition. Products not in its original packaging, showing signs of use, missing labels or damaged tamper seals are not considered new and are thus considered non-returnable.
Customised, personalised, discounted, sale items or made to order furniture cannot be returned. Items that cannot be returned due to health or hygiene reasons include but are not limited to; pacifier clips, pacifier cases, rattles, teethers, bibs, cutlery and crockery.
You are responsible for return shipping charges, unless the item is not what you ordered, defective or damaged during transit. With regards to damaged during transit, please see “Delivery Policy” regarding the checking of items prior to signing of the waybill.
Once we have received your item you will receive your refund via EFT. Alternatively you are welcome to choose another product or gift voucher from the store. If you are returning a product, send an email. We will help you with the specifics and answer any questions about your return.
For more information regarding our return policy please send an email request to info@littleslothco.co.za
MADE TO ORDER FURNITURE
Made to order furniture is subject to our “Delivery Policy”.
Made to order furniture can not be returned or exchanged. Should there be a manufacturing fault on the product that you have purchased, you are entitled to return or exchange it within 7 days after the date of delivery, in its original packaging. Upon receipt of the returned item, it will be checked and exchanged or you will be given the option for a refund. Refunds take up to 15 working days to process and a 10% handling fee is applicable.
Exchanges are allowed for any manufacturing default on your furniture product. If you would like a furniture item of a different value from the store, please contact us and we will assist you further.
Upon delivery of the product, before signing for the delivery, personally inspect the packaging and note any damage on the receiving waybill before signing for it. If you have not opened the packages please write the words “unchecked” next to your name on the waybill. As a precaution, please keep the receipt of the delivered product.
On receipt of the returned item it will be inspected. Once the refund/exchange is approved, you will be notified via email and it will be processed and we will courier your exchanged product (depending on your initial request and manufacturing lead time).
CANCELLING OF MADE TO ORDER FURNITURE
For our detailed furniture cancellation policy please send an email request to info@littleslothco.co.za
If you with to discuss any of our delivery and returns policies please contact us.